When selecting a health care provider, we know you have many choices and on behalf of Brazosport Regional and their staff, we appreciate that you chose us to provide that care.
Your opinions are important to us and we welcome all suggestions that may improve our services. After discharge, you may receive a Press Ganey Patient Satisfaction Survey from us. If you receive one of these surveys, please fill it out and return it in the postage-paid envelope. The valuable information we receive from this feedback continues to help us improve our services.
In addition, if there was an exceptional physician, employee, and/or volunteer that went the extra mile to make your stay better, please let us know. Your testimonials drive the success of this organization. Please call 979-285-1824 or mail your compliment to Brazosport Regional Health System, ATTN: Marketing Department, 100 Medical Drive, Lake Jackson, TX 77566.
You are an important part of the healthcare team. Please help us by bringing to our attention any concerns you observe. If you have a concern about the quality or safety of the care you receive or the safety of the environment, please notify any member of our staff. The appropriate supervisor or Department Director will be glad to assist you. If your concern is not resolved you may contact Administration at (979) 285-1813 from outside the hospital or extension 1813 from inside the hospital. After hours, dial “0” for the operator who will page the Administrator on call.
If your complaint continues to be unresolved, you may also contact other organizations to register complaints including:
- Texas Department of State Health Services: (888) 963-7111
- By mail: Customer Service Representative, 1110 West 49th Street, Austin, Texas 78756, by phone:
- Joint Commission: (800) 994-6610 or www.jointcommission.org
- By mail: The Joint Commission, Office of Quality Monitoring, One Renaissance Blvd. Oak Brook Terrace, IL 60181
- By email: complaint@jointcommission.org
- Texas Department of Human Services: (800) 228-1570
- Texas State Board of Medical Examiners: (Physicians) (800) 201-9353
- Texas Department of Protective & Regulatory Services: (800) 252-5400
- Medicare Beneficiary Hotline: (800) 994-6610
Issuance of a complaint will not affect current or future access to care.
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